Terms & Conditions (March 2021)

About Us

We are Tikket and we like to help you to discover and experience the city in an easy way, so that you get the most out of your visit!

Although we use the name ‘Tikket’ or ‘Tikketpoint’ in our communications, our legal name is Lockerpoint Luggage Storage BV. Our head office is located at Damrak 68K, 1012 LM in Amsterdam. We are registered with the Chamber of Commerce under number 77473205. Our VAT number is NL861018096B01.

If you have any questions, feedback, complaints or compliments, please reach out to our support team:

www.tikketpoint.com

info@tikketpoint.com

+31 20 221 8920

Terms And Conditions

Our terms and conditions show you how we run our business, what we do for you and what is expected from you in return. By booking a ticket at one of our terminals, you agree to abide by our terms and conditions as follows.

These terms and conditions apply when you buy or have bought a ticket on one of our ticket terminals. Please note that we are just a reseller of tickets (an intermediary between you and the ‘Supplier’ of the ticket (e.g., a museum)) aiming to provide the best possible service and experience to our customers.
Special terms and conditions that may apply to certain tickets have been included in the product description and apply alongside these general terms and conditions.

What do we do for you?

You can always book a ticket on one of our ticket terminals, 24/7.
Our support team is happy to help you during opening hours (08.30 – 19.00).
As a reseller, we work hard to provide you with correct information, such as product descriptions, prices, addresses and directions.
We give you an overview of the order and the total amount before you have to pay for the order.
Sometimes your payment is not processed. What caused such error? It could be us, our payment service provider, the Supplier of the ticket, or your bank or credit card provider. No payment also means no agreement and no ticket.
We will try to send you the tickets by e-mail as soon as possible (please also check your spam folder). However, in case of unforeseen circumstances (e.g., IT issues) it may take up to 48 hours to send you the tickets. If we are not able to send the tickets to you, your order will be fully refunded. Please note, this does not apply in case you provided us the wrong information (e.g., spelling error in the email address provided to us).
Unfortunately we make mistakes as well, but we own up to such mistakes (e.g., providing a too high discount). However, that does not include mistakes of which you knew (or should have known) it was a mistake.
We cannot be regarded as Supplier of the tickets. We are therefore not responsible and do not guarantee the quality and content of the tickets/services, and the affairs at or around the location where the products/services are being offered or used and on this basis, we do not accept liability whatsoever.
We can never be held responsible for any damage as a result of death, injury, accident, loss, damage or theft before, during or after the purchase.
We are not liable for damages of any kind arisen from using incorrect and/or incomplete data supplied by others.
We can be held liable if you suffer direct damage because of something we did wrong and we should have known it was wrong at the time, but only to the extent this directly relates to the use of one of our ticket terminals. We are only responsible for things that we actually can or should be able to control. We cannot control your actual visit of the Supplier’s activity (e.g., museum, canal cruise). Likewise, if you arrive at the destination too late or if you did not like activity (e.g., the artistic quality of the collection of paintings, the canal cruise) you cannot blame us for it.
Earthquakes, pandemics, power outages, heavy rains and other circumstances that would reasonably prevent you from using the ticket are events we cannot control and for which we cannot take responsibility.
If we are liable, the total liability of Tikket is limited to compensation for direct damages up to the amount that has been charged to you. Tikket is never liable for indirect damage, including consequential damages.

What do we expect from you?

The information you provide us with (e.g., your name, email address) must be correct and truthful.
You timely check your email (including the spam folder) to check the status of your booking to ensure you have received the tickets. Please reach out to us if you did not receive the tickets 10 minutes after making the payment.
You show-up at the venue at least 10 minutes before the time slot mentioned on the ticket (if applicable) and you are able to show the ticket at the venue of the Supplier (e.g., printed or on your phone). The Supplier may refuse you entry if you arrive late or if you cannot show a valid ticket. Your ticket will then not be reimbursed.
You adhere to the additional guidance and terms and conditions imposed by the Supplier (e.g., museum), such as specific rules relating to your visit (e.g., dress code policy, bringing an ID for identification, ensuring your insurance covers what you are about to do, policies about taking pictures/videos).

Cancellation policy

It is only possible to cancel tickets if this is mentioned in the product description on the ticket terminal.
We cannot change or refund the tickets (e.g., if you booked tickets for the wrong date or time, if you show up too late at the venue or if you did not like the activity). European consumer laws provide customers with a legal reflection and withdrawal period for certain products purchased online. However, this period does not apply for leisure services provided on a specific date or within a specific period. That exception applies to tickets sold via one of our ticket terminals.

Final remarks

Protection of your personal data is something we do by design and default. However, we may need to share some of your personal data (e.g., name) with third parties (e.g., musea, canal boat operators, payment facilitators, booking platforms) in order to be able to process your booking correctly. We will not share your personal data with parties which do not need the information or which we do not trust. Check out our privacy policy for more information.
The head office of our company is located in Amsterdam, The Netherlands, which is why we choose the laws of The Netherlands to govern these terms and conditions.
These terms and conditions will be changed by us from time to time and will be effective from the moment of publication on the ticket terminal.